/* Switchboard. Palette: slate #1B2430, paper #F5F7F8, white, signal #1F5FBF, severity reds/ambers, rule #D5DBE1. */
:root {
  --slate: #1B2430;
  --slate-2: #2B3644;
  --paper: #F5F7F8;
  --white: #FFFFFF;
  --signal: #1F5FBF;
  --signal-dark: #174A96;
  --p1: #B3261E;
  --p2: #B8590A;
  --p3: #5B6B7A;
  --ok: #1E7A46;
  --rule: #D5DBE1;
  --rule-strong: #AEB8C2;
  --text: #1B2430;
  --muted: #56626F;
  --note: #FFF7E0;
  --note-rule: #E5C76B;
  --focus: #1F5FBF;
  --font: "Atkinson Hyperlegible Next", "Atkinson Hyperlegible", system-ui, -apple-system, "Segoe UI", sans-serif;
  --r: 4px;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; font: 15px/1.5 var(--font); color: var(--text); background: var(--paper); }
a { color: var(--signal); text-underline-offset: 2px; }
a:hover { color: var(--signal-dark); }
h1, h2, h3 { line-height: 1.25; margin: 0 0 .5em; }
h1 { font-size: 1.45rem; }
h2 { font-size: 1.05rem; }
h3 { font-size: .95rem; }
p { margin: 0 0 .75em; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; }
.sr { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.skip { position: absolute; left: -999px; top: 0; background: var(--white); padding: .5rem 1rem; z-index: 99; }
.skip:focus { left: .5rem; top: .5rem; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
[hidden] { display: none !important; }

/* Top bar and rail */
.topbar { display: flex; align-items: center; gap: 1rem; background: var(--slate); color: #E8EDF2; padding: .5rem 1rem; min-height: 52px; }
.topbar a { color: #E8EDF2; text-decoration: none; }
.topbar a:hover { text-decoration: underline; color: #fff; }
.brandmark { font-weight: 700; font-size: 1.05rem; letter-spacing: .01em; white-space: nowrap; }
.search { flex: 1; max-width: 520px; }
.search input { width: 100%; background: var(--slate-2); border: 1px solid #435063; color: #fff; padding: .45rem .7rem; border-radius: var(--r); font: inherit; }
.search input::placeholder { color: #A9B4C0; }
.top-links { display: flex; gap: 1rem; align-items: center; margin-left: auto; font-size: .9rem; flex-wrap: wrap; }
.count-link { font-weight: 700; }
.linkish { background: none; border: 0; padding: 0; font: inherit; color: inherit; text-decoration: underline; cursor: pointer; text-underline-offset: 2px; }
.topbar .linkish { color: #E8EDF2; text-decoration: none; }
.props .linkish, .section .linkish, .composer .linkish { color: var(--signal); }
.inline { display: inline; margin: 0; }
.menu-btn { display: none; background: none; color: #fff; border: 1px solid #5B6B7A; border-radius: var(--r); padding: .3rem .6rem; font: inherit; }
.shell { display: grid; grid-template-columns: 190px minmax(0, 1fr); min-height: calc(100vh - 52px); }
.rail { background: var(--slate); padding: .5rem 0 2rem; }
.rail ul { list-style: none; margin: 0; padding: 0; }
.rail a { display: block; padding: .5rem 1rem .5rem 1.1rem; color: #C9D2DB; text-decoration: none; border-left: 4px solid transparent; }
.rail a:hover { color: #fff; background: var(--slate-2); }
.rail a[aria-current="page"] { color: #fff; border-left-color: #6E9BE0; background: var(--slate-2); font-weight: 700; }
.main { padding: 1.25rem 1.5rem 3rem; min-width: 0; }
.main-plain { max-width: 1100px; margin: 0 auto; }

/* The major incident bar: the one loud element */
.mi-bar { display: flex; flex-wrap: wrap; gap: .4rem 1.25rem; align-items: baseline; background: var(--p1); color: #fff; padding: .55rem 1rem; font-size: .92rem; }
.mi-bar a { color: #fff; font-weight: 700; }
.mi-bar strong { text-transform: none; }
.mi-bar .late { background: #fff; color: var(--p1); padding: 0 .4rem; border-radius: 2px; font-weight: 700; }

/* Flash */
.flash { padding: .65rem .9rem; border-left: 4px solid var(--signal); background: var(--white); margin-bottom: 1rem; }
.flash-error { border-left-color: var(--p1); }
.flash-ok { border-left-color: var(--ok); }

/* Headings and layout bits */
.page-head { display: flex; flex-wrap: wrap; gap: .75rem 1rem; align-items: center; justify-content: space-between; margin-bottom: 1rem; }
.page-head h1 { margin: 0; }
.head-actions { display: flex; flex-wrap: wrap; gap: .5rem; align-items: center; }
.count-head { font-weight: 400; font-size: 1rem; }
.section { margin: 1.5rem 0; }
.section > h2 { padding-bottom: .35rem; border-bottom: 1px solid var(--rule); }
.narrow { max-width: 640px; }
.empty { padding: 2rem 0; color: var(--muted); }
.callout { background: var(--white); border-left: 4px solid var(--rule-strong); padding: .6rem .9rem; margin: .75rem 0; }
.callout.warn { border-left-color: var(--p2); }
.callout ul { margin: .3rem 0 0; padding-left: 1.1rem; }
.callout strong { display: block; margin-bottom: .2rem; }
ul.plain { list-style: none; margin: 0; padding: 0; }
ul.plain li { padding: .3rem 0; border-bottom: 1px solid var(--rule); }
ul.cols { columns: 2 220px; }
.dl { display: grid; grid-template-columns: max-content 1fr; gap: .3rem 1rem; margin: 0; }
.dl dt { color: var(--muted); }
.dl dd { margin: 0; }
blockquote { margin: .5rem 0; padding-left: .8rem; border-left: 3px solid var(--rule); }
.prose p:last-child { margin-bottom: 0; }

/* Buttons and forms */
.btn { display: inline-flex; align-items: center; gap: .35rem; font: inherit; font-size: .92rem; padding: .42rem .8rem; border-radius: var(--r); border: 1px solid var(--rule-strong);
  background: var(--white); color: var(--text); cursor: pointer; text-decoration: none; line-height: 1.3; white-space: nowrap; }
.btn:hover { border-color: var(--slate); color: var(--text); }
.btn.primary { background: var(--signal); border-color: var(--signal); color: #fff; font-weight: 700; }
.btn.primary:hover { background: var(--signal-dark); border-color: var(--signal-dark); color: #fff; }
.btn.danger { color: var(--p1); border-color: #E2A9A5; }
.btn.danger:hover { border-color: var(--p1); }
.btn[disabled] { opacity: .55; cursor: not-allowed; }
.field { margin-bottom: .8rem; min-width: 0; }
.field > label, fieldset > legend { display: block; font-weight: 700; font-size: .88rem; margin-bottom: .25rem; }
.help { color: var(--muted); font-size: .82rem; margin: .25rem 0 0; }
input[type=text], input[type=email], input[type=password], input[type=number], input[type=date], input[type=datetime-local], input[type=search], input[type=url], input[type=time], input:not([type]), select, textarea {
  width: 100%; font: inherit; font-size: .93rem; padding: .42rem .55rem; border: 1px solid var(--rule-strong); border-radius: var(--r); background: var(--white); color: var(--text); }
select[multiple] { padding: .25rem; }
textarea { resize: vertical; line-height: 1.5; }
input:focus, select:focus, textarea:focus { border-color: var(--signal); }
fieldset { border: 0; padding: 0; margin: 0; min-width: 0; }
fieldset[disabled] { opacity: .75; }
.check { display: flex; gap: .45rem; align-items: flex-start; font-weight: 400; margin: .2rem 0; }
.check input { margin-top: .3rem; }
.radios.inline { display: flex; flex-wrap: wrap; gap: .25rem 1.25rem; align-items: center; margin-bottom: .8rem; }
.radios.inline legend { width: 100%; }
.stack > * + * { margin-top: .6rem; }
.stack .field { margin-bottom: 0; }
.form-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 0 1.25rem; }
.form-grid.narrow { grid-template-columns: 1fr; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 0 .75rem; }
.actions { display: flex; gap: .5rem; flex-wrap: wrap; margin-top: .75rem; }
.inline-form { display: flex; gap: .5rem; align-items: flex-end; flex-wrap: wrap; }
.inline-form .field { margin-bottom: 0; }
.inline-form input { width: auto; min-width: 160px; flex: 1; }
.group-box { border: 1px solid var(--rule); padding: .75rem 1rem .25rem; border-radius: var(--r); background: var(--white); margin: 1rem 0; }
.group-box > legend { padding: 0 .3rem; }
.file-pick { display: inline-flex; gap: .5rem; align-items: center; font-size: .88rem; color: var(--muted); }
.file-pick input { font-size: .85rem; }
.secret { font-size: 1.1rem; letter-spacing: .08em; background: var(--white); border: 1px dashed var(--rule-strong); padding: .5rem .75rem; display: inline-block; }

/* Pills */
.prio { display: inline-flex; align-items: center; gap: .35rem; font-size: .82rem; font-weight: 700; white-space: nowrap; }
.prio::before { content: ""; width: 10px; height: 10px; border-radius: 2px; background: var(--pc); }
.status { display: inline-block; font-size: .8rem; padding: .05rem .45rem; border-radius: 2px; border: 1px solid var(--rule-strong); white-space: nowrap; background: var(--white); }
.s-new { border-color: #E5C76B; background: #FFF7E0; }
.s-open { border-color: #9DB8E3; background: #EDF3FC; }
.s-pending { border-color: #B9A7D9; background: #F3EFFA; }
.s-on_hold { border-color: #AEB8C2; background: #EEF1F4; }
.s-solved { border-color: #9BC9AE; background: #EAF5EE; }
.s-closed { border-color: #CDD3D9; background: #F2F4F6; color: var(--muted); }
.sla { font-size: .8rem; font-weight: 700; white-space: nowrap; }
.sla-active { color: var(--muted); }
.sla-warning { color: var(--p2); }
.sla-breached { color: var(--p1); }
.tag-mi { font-size: .75rem; font-weight: 700; color: #fff; background: var(--p1); padding: 0 .35rem; border-radius: 2px; vertical-align: middle; }
.risk { font-weight: 700; font-size: .85rem; }
.risk-low { color: var(--ok); }
.risk-moderate { color: var(--p3); }
.risk-high { color: var(--p2); }
.risk-very_high { color: var(--p1); }
.ap { font-size: .82rem; font-weight: 700; }
.ap-approved, .ap-not_required { color: var(--ok); }
.ap-rejected { color: var(--p1); }
.ap-requested { color: var(--p2); }

/* Tables */
.table-wrap { overflow-x: auto; background: var(--white); border: 1px solid var(--rule); }
table.grid { width: 100%; border-collapse: collapse; font-size: .9rem; background: var(--white); }
.grid th, .grid td { text-align: left; padding: .5rem .6rem; border-bottom: 1px solid var(--rule); vertical-align: top; }
.grid thead th { font-size: .8rem; color: var(--muted); font-weight: 700; background: #FAFBFC; position: sticky; top: 0; }
.grid thead th a { color: inherit; text-decoration: none; }
.grid thead th a:hover { text-decoration: underline; }
.grid tbody tr:hover td { background: #F8FAFC; }
.grid.compact th, .grid.compact td { padding: .35rem .5rem; }
.stripe-col { width: 4px; padding: 0 !important; }
.stripe { width: 4px; padding: 0 !important; background: var(--pc); }
.sel { width: 32px; }
.group-row th { background: var(--paper); font-size: .85rem; color: var(--slate); }
.c-subject { min-width: 240px; }
.subj { color: var(--text); font-weight: 700; text-decoration: none; }
.subj:hover { color: var(--signal); text-decoration: underline; }
.pager { display: flex; gap: 1rem; align-items: center; margin-top: .75rem; }

/* Queue split */
.split { display: grid; grid-template-columns: 230px minmax(0, 1fr); gap: 1.5rem; }
.views-list ul { list-style: none; margin: 0; padding: 0; border-top: 1px solid var(--rule); }
.views-list a { display: flex; justify-content: space-between; gap: .5rem; padding: .45rem .5rem; color: var(--text); text-decoration: none; border-bottom: 1px solid var(--rule); }
.views-list a:hover { background: var(--white); }
.views-list a[aria-current="page"] { background: var(--white); font-weight: 700; box-shadow: inset 3px 0 0 var(--signal); }
.views-list .count { color: var(--muted); font-variant-numeric: tabular-nums; }
.bulk { background: var(--white); border: 1px solid var(--rule); padding: .5rem .75rem; margin-bottom: .75rem; }
.bulk summary { cursor: pointer; font-weight: 700; }
.bulk-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 0 1rem; margin-top: .75rem; }

/* Home */
.stat-line { display: flex; flex-wrap: wrap; gap: 0; margin: 0 0 1rem; border-top: 1px solid var(--rule); border-bottom: 1px solid var(--rule); background: var(--white); }
.stat-line > div { padding: .6rem 1.25rem; border-right: 1px solid var(--rule); }
.stat-line dt { font-size: .82rem; color: var(--muted); }
.stat-line dd { margin: 0; font-size: 1.35rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.home-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(380px, 1fr)); gap: 0 2rem; }
.home-grid .wide { grid-column: 1 / -1; }
.count-list li { display: flex; justify-content: space-between; }

/* Ticket page */
.ticket-head { margin-bottom: 1rem; }
.crumbs { font-size: .85rem; color: var(--muted); margin-bottom: .25rem; }
.ticket-head h1 .num { color: var(--muted); font-weight: 400; margin-right: .25rem; }
.meta-line { display: flex; flex-wrap: wrap; gap: .3rem 1rem; align-items: center; font-size: .9rem; color: var(--muted); }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 1.5rem; align-items: start; }
.tabs { display: flex; border-bottom: 1px solid var(--rule); margin-bottom: .75rem; }
.tabs button { background: none; border: 0; padding: .45rem .9rem; font: inherit; color: var(--muted); cursor: pointer; border-bottom: 3px solid transparent; margin-bottom: -1px; }
.tabs button[aria-selected="true"] { color: var(--text); border-bottom-color: var(--signal); font-weight: 700; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline > li { margin-bottom: .75rem; }
.timeline[data-mode="conv"] > li.event { display: none; }
.comment { background: var(--white); border: 1px solid var(--rule); border-left: 4px solid var(--rule-strong); padding: .65rem .9rem; max-width: 76ch; }
.comment.by-user { border-left-color: var(--signal); }
.comment.by-agent { border-left-color: var(--slate); }
.comment.note { background: var(--note); border-color: var(--note-rule); border-left-color: #C49A1A; }
.c-head { display: flex; flex-wrap: wrap; gap: .2rem .75rem; align-items: baseline; font-size: .88rem; margin-bottom: .35rem; }
.c-kind, .c-head time { color: var(--muted); }
.c-head time { margin-left: auto; }
.event { font-size: .85rem; color: var(--muted); padding: .2rem .9rem; border-left: 2px dotted var(--rule-strong); max-width: 76ch; }
.event ul { margin: 0; padding-left: 1rem; }
.files { margin: .5rem 0 0; padding-left: 1rem; font-size: .88rem; }
.composer { background: var(--white); border: 1px solid var(--rule-strong); padding: .75rem; margin-top: 1rem; max-width: 76ch; }
.composer-tabs { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; margin-bottom: .5rem; }
.seg { display: inline-flex; gap: .35rem; align-items: center; padding: .3rem .6rem; border: 1px solid var(--rule-strong); border-radius: var(--r); cursor: pointer; font-size: .9rem; }
.seg:has(input:checked) { border-color: var(--signal); background: #EDF3FC; font-weight: 700; }
.composer.is-note textarea { background: var(--note); }
.macro-pick { margin-left: auto; }
.macro-pick select { width: auto; }
.composer-foot { display: flex; flex-wrap: wrap; gap: .75rem; justify-content: space-between; align-items: center; margin-top: .6rem; }
.submit-group { display: flex; gap: .5rem; flex-wrap: wrap; align-items: center; }
.submit-group select { width: auto; }
.resolution { margin-top: .75rem; border-top: 1px solid var(--rule); padding-top: .75rem; }
.props { background: var(--white); border: 1px solid var(--rule); padding: .75rem .9rem; }
.prop-sec + .prop-sec { border-top: 1px solid var(--rule); padding-top: .75rem; margin-top: .75rem; }
.prop-sec h2 { font-size: .9rem; margin-bottom: .5rem; }
.sla-list { list-style: none; margin: 0; padding: 0; }
.sla-row { display: grid; grid-template-columns: 1fr auto; gap: 0 .5rem; padding: .35rem 0 .35rem .6rem; border-left: 3px solid var(--rule-strong); margin-bottom: .35rem; font-size: .88rem; }
.sla-row .small { grid-column: 1 / -1; }
.sla-row.sla-active { border-left-color: var(--signal); }
.sla-row.sla-warn { border-left-color: var(--p2); }
.sla-row.sla-breached { border-left-color: var(--p1); color: var(--p1); font-weight: 700; }
.sla-row.sla-achieved { border-left-color: var(--ok); }
.pop { position: relative; display: inline-block; }
.pop > summary { list-style: none; }
.pop > summary::-webkit-details-marker { display: none; }
.pop-body { position: absolute; right: 0; top: calc(100% + 4px); z-index: 20; background: var(--white); border: 1px solid var(--rule-strong); padding: .75rem; width: min(340px, 90vw); }
.link-tools { display: flex; flex-wrap: wrap; gap: .75rem; align-items: center; margin-top: .75rem; }
.change-form { background: var(--white); border: 1px solid var(--rule); padding: 1rem; }
.inline-dl { grid-template-columns: max-content 1fr max-content 1fr; }
.risk-q { border-top: 1px solid var(--rule); padding-top: .75rem; margin-top: .5rem; }
.kind-tabs { display: flex; flex-wrap: wrap; gap: 0; border-bottom: 1px solid var(--rule); margin-bottom: 1rem; }
.kind-tabs a { padding: .45rem .9rem; color: var(--muted); text-decoration: none; border-bottom: 3px solid transparent; margin-bottom: -1px; }
.kind-tabs a[aria-current="page"] { color: var(--text); font-weight: 700; border-bottom-color: var(--signal); }
.new-grid { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 1.5rem; }
.new-side { background: var(--white); border: 1px solid var(--rule); padding: .75rem .9rem; align-self: start; }
.templates { background: var(--white); border: 1px solid var(--rule); padding: .5rem .75rem; margin-bottom: 1rem; }
.lookup-list { position: absolute; z-index: 30; background: var(--white); border: 1px solid var(--rule-strong); list-style: none; margin: 2px 0 0; padding: 0; width: 100%; max-height: 260px; overflow: auto; }
.lookup-list li { padding: .4rem .6rem; cursor: pointer; font-size: .9rem; }
.lookup-list li[aria-selected="true"], .lookup-list li:hover { background: #EDF3FC; }
.lookup-wrap { position: relative; }

/* Notifications */
.notes { list-style: none; padding: 0; margin: 0; background: var(--white); border: 1px solid var(--rule); }
.notes li { padding: .55rem .75rem; border-bottom: 1px solid var(--rule); display: flex; justify-content: space-between; gap: 1rem; }
.notes li.unread { box-shadow: inset 3px 0 0 var(--signal); font-weight: 700; }

/* Auth */
.auth { max-width: 420px; margin: 8vh auto; background: var(--white); border: 1px solid var(--rule); border-top: 4px solid var(--brand, var(--signal)); padding: 1.5rem 1.75rem; }
.auth-name { color: var(--muted); margin-bottom: .25rem; }
.auth .btn.primary { background: var(--brand, var(--signal)); border-color: var(--brand, var(--signal)); }

/* Admin */
.admin-index { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 0 2rem; }
.admin-index section { margin-bottom: 1.25rem; }
.admin-index h2 { font-size: .95rem; border-bottom: 1px solid var(--rule); padding-bottom: .3rem; }
.admin-index ul { list-style: none; padding: 0; margin: 0; }
.admin-index li { padding: .25rem 0; }
.admin-index li span { display: block; font-size: .82rem; color: var(--muted); }
.admin-form { max-width: 980px; }
.rule-builder { background: var(--white); border: 1px solid var(--rule); padding: .75rem; margin-bottom: 1rem; }
.rule-builder h3 { margin: .25rem 0 .5rem; font-size: .9rem; }
.rb-row { display: grid; grid-template-columns: minmax(150px, 1.2fr) minmax(130px, 1fr) minmax(150px, 1.5fr) auto; gap: .5rem; align-items: start; margin-bottom: .5rem; }
.rb-row.action { grid-template-columns: minmax(160px, 1fr) minmax(200px, 2fr) auto; }
.rb-row .rb-extra { grid-column: 2 / 3; display: grid; gap: .4rem; }
.rb-remove { background: none; border: 1px solid var(--rule-strong); border-radius: var(--r); padding: .35rem .55rem; cursor: pointer; font: inherit; color: var(--muted); }
.rb-remove:hover { color: var(--p1); border-color: var(--p1); }
.rows-editor table { width: 100%; border-collapse: collapse; background: var(--white); }
.rows-editor td, .rows-editor th { padding: .3rem; border-bottom: 1px solid var(--rule); text-align: left; vertical-align: top; font-size: .88rem; }
.matrix td, .matrix th { padding: .4rem; border: 1px solid var(--rule); background: var(--white); }
.targets td, .targets th { padding: .3rem; border: 1px solid var(--rule); background: var(--white); font-size: .85rem; }
.targets input { width: 6.5rem; }
.perm-group { margin-bottom: .75rem; }
.perm-group h3 { font-size: .88rem; margin-bottom: .25rem; }
.check-cols { columns: 2 260px; }
.sortable-handle { cursor: grab; color: var(--muted); }
.code { font-family: ui-monospace, Menlo, Consolas, monospace; font-size: .85rem; background: var(--white); border: 1px solid var(--rule); padding: .5rem .75rem; overflow-x: auto; white-space: pre-wrap; word-break: break-all; }

/* Chat console */
.chat-console { display: grid; grid-template-columns: 280px minmax(0, 1fr) 260px; gap: 0; background: var(--white); border: 1px solid var(--rule); min-height: 70vh; }
.chat-list { border-right: 1px solid var(--rule); overflow-y: auto; }
.chat-list h2 { font-size: .85rem; padding: .6rem .75rem; margin: 0; background: #FAFBFC; border-bottom: 1px solid var(--rule); }
.chat-list button { display: block; width: 100%; text-align: left; background: none; border: 0; border-bottom: 1px solid var(--rule); padding: .55rem .75rem; font: inherit; cursor: pointer; }
.chat-list button[aria-current="true"] { background: #EDF3FC; box-shadow: inset 3px 0 0 var(--signal); }
.chat-list .waiting { box-shadow: inset 3px 0 0 var(--p2); }
.chat-main { display: flex; flex-direction: column; min-height: 0; }
.chat-log { flex: 1; overflow-y: auto; padding: 1rem; display: flex; flex-direction: column; gap: .5rem; min-height: 300px; max-height: 62vh; }
.msg { max-width: 75%; padding: .45rem .7rem; border-radius: 6px; background: var(--paper); align-self: flex-start; white-space: pre-wrap; word-wrap: break-word; }
.msg.mine { align-self: flex-end; background: #EDF3FC; }
.msg.system { align-self: center; background: none; color: var(--muted); font-size: .82rem; }
.msg time { display: block; font-size: .72rem; color: var(--muted); }
.chat-send { display: flex; gap: .5rem; padding: .6rem; border-top: 1px solid var(--rule); }
.chat-send textarea { flex: 1; }
.chat-info { border-left: 1px solid var(--rule); padding: .75rem; font-size: .9rem; }
.presence { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.presence-state { font-weight: 700; }
.presence-online { color: var(--ok); }

/* Calendar */
.cal { width: 100%; border-collapse: collapse; table-layout: fixed; background: var(--white); }
.cal th { font-size: .8rem; color: var(--muted); padding: .3rem; border: 1px solid var(--rule); }
.cal td { vertical-align: top; height: 96px; border: 1px solid var(--rule); padding: .25rem; font-size: .8rem; }
.cal td.other { background: var(--paper); color: var(--muted); }
.cal td.today { box-shadow: inset 0 0 0 2px var(--signal); }
.cal .day { font-weight: 700; display: block; }
.cal a.ev { display: block; padding: .1rem .25rem; margin-top: .15rem; border-left: 3px solid var(--signal); background: #EDF3FC; color: var(--text); text-decoration: none; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cal a.ev.risk-high, .cal a.ev.risk-very_high { border-left-color: var(--p1); }
.cal .bo { display: block; color: var(--p1); font-weight: 700; }

/* War room */
.war { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 1.5rem; }
.tl { list-style: none; margin: 0; padding: 0; border-left: 2px solid var(--rule-strong); }
.tl li { position: relative; padding: .1rem 0 .7rem 1rem; }
.tl li::before { content: ""; position: absolute; left: -6px; top: .45rem; width: 10px; height: 10px; background: var(--white); border: 2px solid var(--slate); border-radius: 50%; }
.tl time { display: block; font-size: .8rem; color: var(--muted); }
.mi-update { background: var(--white); border: 1px solid var(--rule); padding: .6rem .8rem; margin-bottom: .5rem; }
.mi-update .lbl { font-weight: 700; }

/* Impact tree */
.tree { list-style: none; padding-left: 1rem; margin: 0; border-left: 1px solid var(--rule); }
.tree li { padding: .2rem 0; }

/* Bars (reports) */
.bars { display: grid; gap: .3rem; }
.bar-row { display: grid; grid-template-columns: 170px 1fr 48px; gap: .5rem; align-items: center; font-size: .88rem; }
.bar-track { background: #EEF1F4; height: 14px; }
.bar-fill { background: var(--signal); height: 14px; }
.bar-row .n { text-align: right; font-variant-numeric: tabular-nums; }
.chart svg { width: 100%; height: auto; display: block; }
.chart text { font: 11px var(--font); fill: var(--muted); }

/* Responsive */
@media (max-width: 1100px) {
  .ticket-layout, .new-grid, .war { grid-template-columns: 1fr; }
  .chat-console { grid-template-columns: 220px minmax(0, 1fr); }
  .chat-info { display: none; }
}
@media (max-width: 820px) {
  .shell { grid-template-columns: 1fr; }
  .rail { display: none; }
  .rail.open { display: block; }
  .menu-btn { display: inline-block; }
  .search { order: 3; flex-basis: 100%; max-width: none; }
  .topbar { flex-wrap: wrap; }
  .top-links { gap: .6rem; font-size: .85rem; }
  .split { grid-template-columns: 1fr; }
  .main { padding: 1rem; }
  .home-grid { grid-template-columns: 1fr; }
  .rb-row, .rb-row.action { grid-template-columns: 1fr; }
  .rb-row .rb-extra { grid-column: auto; }
  .chat-console { grid-template-columns: 1fr; }
  .chat-list { border-right: 0; border-bottom: 1px solid var(--rule); max-height: 30vh; }
  .inline-dl { grid-template-columns: max-content 1fr; }
  .two { grid-template-columns: 1fr; }
  .bar-row { grid-template-columns: 110px 1fr 40px; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}